Blog Posts
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The Potential of Interaction Design
While browsing and working on a recent paper, I mused on the missed opportunity of interaction design. Reading Terry Winograd’s (1997) From Computing Machinery to Interaction Design, I was stunned to see how visionary this was, in the context of contemporary HCI thinking which focused on interactions with computer screen interfaces (still, sadly, the main…
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Design as Bricolage.
The core problem of design is to use a problem-representation that can allow people to communicate the structures in their “mental jigsaw picture” to others.
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Design as the Serendipity of Location
As I ruminate on design processes, I can’t help but reflect on the similarities between research methods, processes and outcomes, and design methods, processes and outcomes. I read an article which argued that there were two types of people: people with tidy offices and people with untidy offices1. Tidy-office people are organized and so can…
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Double Loop Learning in Design
Double-loop learning occurs when we question the values, assumptions and recipes-for-success that we typically apply to a situation. This type of paradigm-shift is essential when the business environment, or the context of work changes.Typically, we learn how to do something well and we keep on applying that recipe-for-success. It is called expertise. We are proud…
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Design as a trajectory of goal-definitions
The focus of IS design has moved “upstream” of the waterfall model, from technical design to the co-design of business-processes and IT systems. This focus requires an improvisational design approach. IT-related organizational innovation deals with wicked problems. Wicked problems tend to span functional and organizational boundaries as business process and information management problems are intertwined. …
