We talk about design as if it were fixed: as if there were one best way to design everything. We celebrate designers who produce...

We talk about design as if it were fixed: as if there were one best way to design everything. We celebrate designers who produce...
Soft systems are systems of human activity. Typically, we define a single goal that conflates the multiple, often conflicting, objectives of the system of...
Most design approaches are still based on scientific management – the late 19th/early 20th century thinking that saw the point of organizational change as...
Boundary-spanning design is improvisational. We need to adapt to contingencies and to knowledge emerging from collaboration across work domains.